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Western Union Business Solutions

On-Line Privacy Statement

Effective Date: August 2013

Western Union Business Solutions (WUBS) is a division of The Western Union Company. WUBS is committed to keeping customers personal information accurate, confidential, secure and private.

This On-Line Privacy Statement describes how Western Union Business Solutions collects, transfers, uses and discloses personal information ("Information") that we obtain when visiting and/or using this website. This information is collected, processed and used in accordance with the applicable legal provisions.

IMPORTANT: Western Union Business Solutions provides notices related to the use of your Information that is specific to the Western Union Business Solutions Service. These notices and/or terms and conditions may be contained in online forms, in electronic documents or on links contained within the website, and shall prevail over this On-line Privacy Statement.


Western Union Business Solutions collects Information about you from a variety of sources including those listed below. You consent to Western Union Business Solutions’ collection, transfer and storage of Information by computers or other transfer or storage devices, including that we may transfer and retain your data outside of the country where you may have accessed the website.

The Information we collect includes: name, address, telephone number and other identification information to complete a send or to receive a transaction (when required by law or to assist in fraud or other crime prevention or detection).


We use Internet technologies like cookies and web beacons to collect Information and for other purposes, including, but not limited to, those identified below:

A "cookie" is a text file placed on your computer's hard drive by a website. Your Web browser uses it to guide you to services or information based on your interest. “Web beacons” are transparent electronic images placed in the Web code that collect non-personal data while visiting a website. You can erase cookies from your computer or, block all cookies or receive a warning before a cookie is stored.

For information on how to configure your browser refer to the help menu in your internet browser. Note that switching off or “opting out” of cookies will mean that you may not be able to use certain features of the website. Find out more about the use of cookies and how to switch off cookies on http://en.wikipedia.org/wiki/HTTP_cookie.


Subject to your consent or as otherwise permitted by law, we may disclose the Information we collect in the paragraphs titled, "INFORMATION WE COLLECT" and "INTERNET TECHNOLOGY" to our Affiliates and to unaffiliated third parties as described below.

We may disclose Information with Custom House Affiliates within or outside of country when the data was collected to effect, administer and complete transactions including:

  1. Banks, credit card companies, brokerage houses, mortgage lenders and mortgage originators;
  2. Government agencies;
  3. As permitted or required by law; and
  4. Legal, regulatory, security, government and processing organizations applicable to us or our Affiliates or service providers.

We may disclose Information about current and former consumers to the following types of third parties, which are subject to your consent such as:

  1. Non-financial companies such as retailers, and other providers of goods and services;
  2. Advertising and direct marketing companies; and
  3. Other financial institutions with which we have joint marketing arrangements.


We endeavor to maintain physical, technical and procedural safeguards that comply with applicable government regulations to guard your Information. We also endeavor to restrict Information access to our employees, agents and representatives that need to know it. Despite our efforts, and as you probably know, third parties may unlawfully intercept or access transmissions sent to us or may wrongly instruct you to disclose Information to them while posing as Western Union Business Solutions.


Where you have provided us with your consent to use, store or disclose your Information you have the right to withdrawn your consent at any time by using the contact details below. If you do withdraw your consent, we will cease using that Information unless we are required to continue to do so by law.

Some disclosures are not subject to your consent. These include, among others, disclosures necessary to effect, administer or enforce a transaction you request; disclosures to our authorized service providers, disclosures: i) as permitted or required by law; ii) for public safety; iii) to prevent fraud; or iv) in connection with other illegal activities.

Western Union Business Solutions maintains your choice and transaction history based on our record retention schedules. If you do not perform another transaction within the retention time period, your Information, as well as your choice will be removed.


We permit consumers to exercise their rights of access, correction, cancellation and objection. To do so you can contact us using the information provided in the "Contact Us" section below. To protect your privacy, we also will take reasonable steps to verify your identity before making corrections. We reserve the right to independently verify claims made, where permitted by law; we reserve the right to assess a service charge for providing you any information in connection with your request.


Our website may be linked to or from third party websites. Western Union Business Solutions is not responsible for the content or privacy practices employed by websites that are linked to or from our website.


Western Union Business Solutions reserves the right to modify this Privacy Statement. You can get updated Privacy Statements by calling us at the telephone number listed below or by visiting our website at http://business.westernunion.com.


To provide your personal choice or to request information stored about you, you may contact us by mail at the address listed below. Please provide the request type i.e. Marketing Opt-Out, Request for Copy of Information, your name, physical address and any contact information required.

Western Union Financial Services, Inc.
Western Union Privacy Office
12500 E Belford Ave
Englewood, Colorado 80112
Mail Code: M22B3

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