Terms and Conditions (Individual)

The Customer, as a user of Custom House Online Services, and Custom House Currency Exchange (Australia) Pty Ltd are the Parties to this Agreement.
In consideration of the covenants, agreements and warranties set forth below, the Customer and Custom House agree as follows:

1. Interpretation

In this Agreement:

  1. "Agreement" means these Terms and Conditions Agreement, together with all Trades, schedules, attachments or other addenda attached or applicable hereto.
  2. "Application Form" means the application form that the Customer completed and submitted to Custom House for the purpose of using Custom House Online.
  3. "Business Day" means a day on which commercial banks are open for business (including dealings in foreign exchange) in the place specified for that purpose.
  4. "Currency" means money denominated in the lawful currency of a country.
  5. Custom House” means Custom House Currency Exchange (Australia) Pty Ltd (ABN 95 086 278 659. Australian Financial Services License 238290) a subsidiary of The Western Union Company. Custom House Currency Exchange (Australia) Pty Ltd does business under the trade name of Western Union Business Solutions.
  6. "Custom House Online" means the electronic foreign exchange dealing platform provided by Custom House.
  7. "Custom House Online Services" means the web-based services provided by Custom House to the Customer using Custom House Online including: services that enable the Customer to conduct Trades; information services; and other services as provided by Custom House from time to time.
  8. Customer” means the individual who has entered into this legally-binding Agreement to access and use Custom House Online Services for the purpose of entering into trades and providing Custom House with settlement and delivery instructions for completed trades.
  9. "Customer Support Number" means the customer assistance phone number located at the bottom of each page in the "Buy or Sell Foreign Currency" section or any other sections of the Custom House Online website.
  10. "Electronic Access Device" means any device that allows the Customer to use or to access Custom House Online including, but not limited to, a personal computer.
  11. Insolvency Event” means where the Customer has initiated any proceeding or process under the Bankruptcy Act 1966.with respect to Customer’s debts and obligations to creditors, being unable to pay debts as and when they fall due, becoming incapable of managing your own affairs (for any reason), entering into a compromise or arrangement with, or the assignment for the benefit of, any of its members or creditors, or any analogous event.
  12. "Information Provider" means any entity providing Custom House, whether directly or indirectly, with Market Information including, but not limited to, securities exchanges and financial news service providers.
  13. Market Information" means information relating to the financial markets, including, but not limited to, market data, research, analysis, forecasts and commentary.
  14.  “Nominated Beneficiary Account” means the bank account of a person to whom the Customer has instructed Custom House to transfer funds.
  15. Password" means the secret combination of characters that the Customer selects from time to time which, together with the Customer user name, enables the Customer to gain access to Custom House Online.
  16. "Software" means any software program provided to the Customer by Custom House that enables the Customer to access or use Custom House Online.
  17. "Trade" means a transaction in which the Customer agrees to purchase or sell Currency from or to Custom House using the Custom House Online Services.
  18. "Value Date" means either the Business Day selected by the Customer for the settlement of a Trade or if the Customer does not select a Business Day for the settlement of a Trade, then two (2) Business Days following an executed Trade.

2. The Customer

2.1 Representations and Warranties

The Customer represents and warrants to Custom House that:

  1. the Customer is an individual or a sole proprietor of a business.
  2. the Customer is of sound mind, at least 18 years of age and possesses full legal competence.
  3. Execution of this Agreement and performance of the Customer’s obligations under this Agreement will not violate any statute, regulation or bylaw.
  4. All information provided by the Customer to the Company is true, correct and complete and the Customer will notify the Company promptly if that information changes.

2.2 Acknowledgement by Customer

The Customer acknowledges that Custom House has entered into this Agreement and will enter into the transactions contemplated by this Agreement in reliance on the representations and warranties in 2 above.

3. Transmission of Data and Information

The Customer authorises Custom House to transmit the Customer’s personal account application and agreement to the Customer at the email address the Customer has provided in its application. The Customer understands that data and information transmitted over the Internet can be lost and/or subject to errors, which may result in data and information not arriving exactly in the form it was sent or intended to arrive in.

The Customer agrees that Custom House shall not be responsible or liable for any such loss, error, transmission and/or communication failure that is outside of the control of Custom House, including, but not restricted to, any loss, error, and/or transmission failure, which the Customer may experience as a result of the Customer’s failure to keep its hardware, software, and Internet connections up-to-date, including failing to update its software to the latest versions of the relevant internet browser, including but not restricted to
Internet Explorer, Firefox, Google Chrome, or Safari and maintaining 128-bit encryption.
The Customer understands that, under applicable privacy legislation, Custom House is only responsible for the security and integrity of the information under its control.

4. Confidentiality and Privacy

4.1 Customer’s personal information is processed under the applicable law and controlled by Custom House, in accordance with this clause. Custom House uses personal information the Customer provides to Custom House when using Custom House’ products and Services, as well as other information that is collected or generated during Custom House’ relationship with Customer. This includes information from other services like money transfers, bill and business payments, loyalty or membership program details, historical transactions, and marketing choices. This information is used to provide Customer with the Services Customer agreed to and activities like administration, customer service, anti-money laundering duties, validate Customer details, to complete analysis and research, to help prevent and detect of fraud, debt and theft recovery, and to help Custom House improve its products and services and operations.

 

4.2 Custom House may also use, collect from and share with other businesses who work with Custom House information from other products and services and convenience and/or rewards programs, which Customer has registered for during Customer’s relationship with Custom House. Custom House will hold and retain the information that Customer gives Custom House about another person including the details of any of Customer’s nominated beneficiary’s in order to execute the transaction. It is the Customer’s obligation to ensure prior to providing this information that Customer has notified and secured authorization from the other person on Custom House’ use and disclosure of this information as set out in this section.

 

4.3Custom House may transfer information to affiliates in countries other than the country in which the information was originally collected or created, including to affiliates in the United States. Custom House may also provide the information to other organizations that help Custom House run its business, if there is a reasonable need, to carry out or aide the payment services, future services, or for any of the reasons or uses set out in this section.  Custom House may add to information Customer provides with information available from other business or individuals, including information to validate the accuracy of Customer information provided by Customer. Custom House may disclose personal information, including without limitation, name, customer ID number, address, transaction patterns and bank account information, (i) if required to do so by domestic or foreign law or legal process or (ii) to law enforcement authorities or other government officials (including those in this country, the United States, or elsewhere) for purposes such as detecting, investigating, prosecuting and preventing crimes, including money laundering and related criminal activity, and the recipients may further disclose the information for these and other related purposes.

 

4.4 The information Custom House holds may be accessed by Custom House and its affiliates including but not limited to any authorized Custom House Service Providers for any of the purposes set out in this section or for other purposes to which Customer has agreed. Customer has a right to ask Custom House to see and get a copy of Customer’s information, which Custom House may charge a small fee. Customer can also correct, erase or limit Custom House’s use of the information which is incomplete, inaccurate or out-of-date. And Customer may object at any time on legitimate reasons to the use of Customer’s information, where the processing is not required to complete the Service, or required by law or regulation. If Customer wishes to exercise these rights or no longer wish to receive commercial communications from Custom House, please contact Custom House by emailing wubsprivacy@westernunion.com or alternatively by writing to: Privacy Office, Custom House Currency Exchange (Australia) Pty Limited, Level 12, 1 Margaret Street, Sydney NSW 2000 Australia.

5. Anti-Money Laundering.

5.1. Disclosure. The Customer understands that WUBS takes appropriate measures to ensure that it is not participating or assisting in money laundering or terrorist financing. The Customer agrees that WUBS, at its sole discretion, may disclose any transaction related information in order to satisfy WUBS’s legal obligations under applicable law, including, but not limited to, anti-money laundering, trade and economic sanctions laws and/or regulations, or as may otherwise be required by law or court order. Furthermore, such disclosure may be made to any governmental agency, body or department that exercises regulatory or supervisory authority with respect to WUBS’s operations, where such disclosure is made to satisfy routine governmental audit or examination requirements or as part of informational submissions required to be made to such governmental entities in the ordinary course of business.

 

5.2. Additional Information. Upon request, the Customer agrees to provide any additional information that WUBS may need to satisfy its obligations under section 5.1.

 

5.3 Transaction Processing. The Customer understands, acknowledges and agrees that all transactions, wherever originated, may be proceed by WUSB or may be processed on behalf of WUBS by one or more of its affiliated WUBS Group companies, one or more of which may be located outside the country of customer. As such, all transactions, wherever originated, shall be processed in accordance with the laws and regulations of the jurisdiction where the transaction is being processed, including but not limited to, those laws and regulations relating to anti-money laundering, anti-terrorism and foreign asset control.

 

5.4  Due to the inherent risks in transferring Currency between entities located in different countries, WUBS is required to take measures to ensure that it is not participating or assisting in money laundering or terrorist financing. The Customer understands that law enforcement and regulatory agencies may periodically inspect all Trades executed with WUBS either by the consent of WUBS or pursuant to applicable law. Therefore, the Customer understands that all information regarding Trades, accounts, and related transactions could potentially be disclosed by WUBS to, and reviewed by, law enforcement and other regulatory agencies in accordance with applicable law. WUBS shall have no liability to Customer in the event a Transaction is delayed, withheld, interdicted, or seized by any governmental authority, person, or entity acting in accordance with applicable law.

6. Custom House Online Site Security and Password

To access Custom House Online Services, the Customer must first choose a unique username and Password. In the event that Custom House assigns a Password to the Customer, the Customer must change the Password to a new one. Custom House will neither have knowledge of nor record any Password selected by the Customer.

7. Bank Verification, Client Identification and Consent to Credit Check

The Customer agrees to provide Custom House with the name and contact information for a bank at which the Customer maintains an account in a country where the Customer resides.

The Customer authorises Custom House to contact the Customer’s bank to verify the Customer’s identity, signature, account information and any and all other information relevant to this Agreement and the Customer obligations under this Agreement. By providing said bank information, the Customer represents and warrants that the Customer has signing authority on the account described.

The Customer further authorises Custom House to take all commercially-reasonable measures to confirm the Customer’s identity and to examine the Customer’s background with respect to the Customer’s ability to meet the Customer’s obligations to Custom House. For the purpose of this Agreement, reasonable measures will include but are not limited to the following:

  1. on an ongoing basis, to request and obtain the Customer’s information, which may be available from credit bureaus and/or other credit-granting agencies, including the Customer’s bank, to assess the Customer’s credit history and credit rating;
  2. with credit bureaus and/or other credit-granting agencies, to provide and receive, on a regular basis, credit information concerning the Customer to ensure that Custom House records are up to date and as accurate as possible.

8. Trades

8.1 Trade Password, Trade Completion

Before the Customer accesses Custom House Online Services through the web or by telephone and engages in a trade, the Customer shall self-identify by entering or providing the required Password. If Custom House assigned a Password to the Customer, the Customer must change it to a new Password of the Customer’s choice. Custom House will not know the new Password or any subsequent Passwords selected by the Customer.

Before Custom House shall consider each trade to be final, the Customer must clearly authorise, consent to, accept and finalize each Trade using Custom House Online Services. Custom House shall deem a trade done when the Customer, in the following order, performs the following: 1. Enters the Customer’s Password and accesses Custom House Online Services through the web or provides the password verbally by telephone. 2. Enters the required transaction information into the fields provided by Custom House Online Services or provides the transaction information verbally by telephone. 3. Completes and accepts the Trade by clicking on the “Confirm Trade” button or in the case of a telephone initiated trade, by verbally authorising the Trade. Custom House may at any time without Notice to the Customer suspend, withdraw or deny access to the internet-based Custom House Online Services or decline to accept a Trade by telephone for any reason including but not limited to security, quality of service, failure by the Customer to pay an amount when due or breach by the Customer of any provision of this Agreement.

At the Customer’s completion of these steps, Custom House accepts the trade as final and is legally binding on the Customer.

8.2 Representations Made For Each Trade

All representations made in this Agreement with regard to trades shall apply each and every time the Customer accepts, finalizes and enters into a Trade.

8.3 Indemnification

The Customer shall indemnify and hold harmless Custom House from and against all claims made against it, costs, losses and expenses incurred by Custom House arising out of, or in respect of, any claim that an employee or other person who uses the Customer’s password was not authorised to enter into a Trade on the Customer’s behalf and/or provide Custom House with settlement and delivery instructions for completed Trades. This indemnity will survive the completion of any Trade or the termination of this Agreement.

8.4 Responsibility for Unauthorised Access

All transactions must be completed using the logins and passwords allocated to the Customer by Custom House and valid entry of such a login and password will constitute an authorisation by the Customer to complete the Order specified irrespective of whether the login and password are entered by the Customer.
The Customer must ensure that the logins and passwords are kept secure and confidential. The Customer will advise Custom House immediately if the Customer has any reason to believe that the login and passwords allocated to the Customer have not been kept secure and confidential.
The Customer will manage and control access to Custom House Online and the ability to conduct trades and receive other services, by strictly managing and controlling access to the Customer’s password.

It is the Customer’s responsibility to ensure that the Customer Password(s) do not become known to other parties.

All Trades and other uses of Custom House Online conducted through the Customer’s password, whether or not by unauthorised users, are the Customer’s responsibility and will be legally binding on the Customer. The Customer shall indemnify and hold harmless Custom House from and against any claims for damages, losses, costs, fees and expenses incurred by Custom House arising out of or in respect of any unauthorised use of the Customer’s password and this indemnity will survive the completion of any Trade or the termination of this Agreement.

The Customer will not be responsible for any unauthorised use or trade that occurs after Custom House has acknowledged to the Customer in writing receipt from the Customer of a direction to terminate use of the Password used.

8.5 Trade Confirmation

The terms of each Trade will be set out in the Trade confirmation presented to the Customer (as the person making the trade) on the Trade confirmation screen, which follows the Customer acceptance of the Trade. For Trades completed by telephone, the Trade confirmation will be delivered by email or facsimile. The Trade confirmation is evidence of the completed Trade and the terms of the completed Trade.

The Trade will not be invalidated if, for any reason, the Trade confirmation is not presented to the Customer by Custom House Online on the Trade confirmation screen as a result of a computer malfunction or any other reason. If, for any reason, the Trade confirmation is not presented to the Customer, the records of Custom House with respect to that Trade will constitute conclusive evidence of the terms of the Trade. If a Trade confirmation is not presented to the Customer for any reason, the Customer should notify Custom House immediately by calling the Customer Support Number, and Custom House may provide the Customer with a confirmation by email or other means setting out the terms of the Trade. The Customer must promptly verify all Orders to ensure that the details of those Orders match the Customer’s records and the Customer will report any discrepancies to Custom House on the same day.

8.6 Nominated Beneficiary Account

The Customer must provide Custom House with details of the Nominated Beneficiary Account prior to or on the date stated in the confirmation, or otherwise specified orally or in writing by Custom House. Custom House will rely on the account number specified for the Nominated Beneficiary Account and will not check to ensure that the name provided by the Customer accords with the account number.
The Customer shall indemnify and hold harmless Custom House from any and all liabilities, claims, costs, expenses and damages of any nature, arising out of or relating to the Nominated Beneficiary Account being inaccessible for any reason.

8.7 Payment for Trade

Once a Trade has been finalized and entered into following the Customer’s acceptance, the Customer must make each payment or delivery required to be made by it under the terms of the Trade in the Currency, in the amount, on the date and in accordance with the settlement instructions for the Trade, as set out in the related Trade confirmation.

The Customer must ensure that the bank account from which the Customer payment obligations under a Trade are to be made, (i) is in the name of the Customer; and (ii) contains sufficient cleared funds to settle the Trade on the Value Date for the Trade. If the bank account does not contain sufficient cleared funds to settle the Trade, the Customer will be liable for any resulting fees payable by Custom House with respect to the non-sufficient funds in accordance with the terms under which the Customer holds such account. For payments funded electronically, Custom House shall allow a reasonable period after the Value Date for the transaction to clear.

The Customer shall indemnify and hold harmless Custom House from and against any claims made against it, costs, losses and expenses incurred by Custom House arising out of, or in respect of, any Customer misrepresentation as to the bank account ownership. This indemnity will survive the completion of any Trade or the termination of this Agreement.
If the Customer fails to settle the Trade on the Value Date for the Trade, Custom House may, without limiting any other remedies that it may have, in its absolute discretion cancel the Trade, in which case the Customer will have to reimburse Custom House for any and all costs and expenses incurred by Custom House when it cancels the Trade and the Customer shall hold Custom House harmless for any losses suffered by the Customer or any third party as a result of cancellation of the Trade. Without limiting the generality of the foregoing, the Customer agrees that the Customer shall be liable to Custom House for all of the following arising out of the Customer breach of contract:

  1. general damages for all our loss of profit and foreign exchange losses suffered by us;
  2. an administration charge of $100.00 U.S.;
  3. any and all bank charges that we incur due to the Customer default with us;
  4. Custom House's legal costs on a solicitor and client basis incurred as a result of the Customer default with us.

8.8 Trade Incorporated Into Agreement

Each trade is subject to this Agreement and the terms of each Trade set out in the related Trade confirmation are incorporated into this Agreement and form a part of this Agreement. This Agreement and the terms of each Trade together form the agreement between the Customer and Custom House and together constitute a single agreement between the Customer and Custom House. If there is any inconsistency between this Agreement and a Trade confirmation, the Trade confirmation will govern.

8.9 Cancellation of Trade

If, for any reason, the Customer wants to cancel a Trade that has been finalized and entered into the Customer may notify Custom House by calling the Customer Support Number. Custom House may or may not have the ability to cancel the Trade. The Customer understands that it is prudent to contact Custom House immediately to make such a request.

Custom House may, at its sole discretion, use reasonable efforts to cancel the Trade, but the Customer understands and acknowledges that once the Trade has been finalized and entered into it is the Customer’s binding obligation and Custom House is not required to cancel the Trade.

If, after reasonable efforts are made by Custom House, it is determined the Trade is cancellable, then Custom House may cancel the Trade, but the cancellation of any such trade will be entirely within the sole and absolute discretion of Custom House.

If a trade is cancelled by Custom House at the Customer’s request, the Customer must reimburse Custom House for any expenses incurred by Custom House when it cancels the trade.

8.10 Date of Trade

If the Customer selects the Value Date for the settlement of a Trade that is not a Business Day in the legal jurisdiction in which any of the bank accounts from which the Customer will be making or receiving payment for a Trade resides (i.e. if the account is maintained at a bank in that jurisdiction), the Value Date for the Trade will be the first day following the Value Date that the Customer selected that is a Business Day in each of the jurisdictions in which such accounts reside, notwithstanding anything to the contrary in the Trade confirmation.

Custom House will use commercially-reasonable efforts to process the Customer transactions in an expeditious manner. Custom House cannot control and is not responsible for the time it takes financial institutions to settle accounts. If a transaction is processed on the next business day for whatever reason, Custom House will not, in the absence of gross negligence or wilful misconduct, be responsible for failure, delays or errors in the completion of the transaction.

8.11 Rejection of Trade

Custom House reserves the right to reject any Trade that is incorrect, incomplete or unsatisfactory to Custom House for any reason and Custom House is not required to provide reasons for its decision.

8.12 Corrections To Trade

In the event that the Customer notices an error in the confirmation, objects to the confirmation, or believes that an unauthorised party has made a Trade on the Customer’s behalf (collectively referred to in this section as an "Objection"), the Customer must call the Customer Support Number immediately.

Within twenty-four (24) hours after calling the Customer Support Number, any such Objection must be confirmed in writing to Custom House, and it shall be deemed received only if actually delivered or mailed by registered mail, return receipt requested, to Custom House at its principal address or if sent by email, with confirmation of receipt from Custom House. If the Customer fails to object within the time frames specified Custom House will deem that the Customer ratified the Trade.

8.13 Errors

If the Customer or any unauthorised user makes an error in the process of entering a Trade, the Customer agrees that Custom House will not be responsible for any losses the Customer incurs or delays the Customer experience as a result of such an error. Custom House's inability or failure to detect and notify the Customer of any error the Customer makes, regardless of the nature of such error, shall not result in Custom House being held responsible for any losses suffered by the Customer, including but not limited to in connection with delays the Customer experiences or costs the Customer incurs as a result of such error.

The Customer agrees to indemnify and hold Custom House harmless from and against any and all claims, losses, liabilities, damages and costs, including, but not limited to, reasonable attorney's fees and out-of-pocket expenses, arising out of or related to any error that the Customer fails to correct or arrange for Custom House to correct. This indemnification shall be binding upon the Customer and will survive termination of this Agreement.

8.14 Reversing Trade

The Customer may request that a Trade be reversed or amended. Custom House may, at its sole discretion, attempt to reverse or amend the Trade. Custom House has no obligation to cancel or amend a Trade. Custom House shall not be liable if any such request to cancel or amend a Trade is not effected, nor shall Custom House be liable for any service charges or currency rate differences involved in reversing or amending a Trade.
If a trade is reversed by Custom House at the Customer’s request, the Customer must reimburse Custom House for any expenses, costs or losses incurred by Custom House when it reverses the trade.

8.15 Quoting Error

Should a quoting error occur due to a typo or obvious mistake in a quote, Custom House will not be liable for any damages, claims, losses, liabilities or costs arising from the quoting error. Custom House reserves the right to make the necessary adjustments to correct the quoting error. Any dispute arising from such quoting errors will be resolved on the basis of the fair market value, as determined by Custom House, in its sole discretion, of the relevant Currency at the time the quoting error occurred.

8.16 Default Interest

If the Customer fails to pay any amount payable by it under this Agreement, it shall immediately on demand by Custom House pay interest at the rate of 5% above the prevailing 3 month Bank Bill Swap Reference Rate as published by the Reserve Bank of Australia on the overdue amount from its due date up to the date of actual payment, both before, on and after judgment.

8.17 Authorisation Limits

  1. The Customer may inform Custom House of an Authorisation Limit applicable to some or all orders including (either individually or in aggregate or both) either in general or gor particular Authorised Users.
  2. Any Authorisation Limit provided by the Customer to Custom House may be withdrawn by the Customer at any time by giving Notice to Custom House.

8.18 Telephone Recording

The Customer acknowledges and agrees that Custom House may make an electronic recording of each telephone instruction received which recording remains the property of Custom House. The telephone recording can be used by Custom House to confirm the terms and conditions of any transaction where there is dispute with a Customer as to the terms or conditions of the transaction.

9. Records

Custom House may maintain a database of instructions the Customer or any unauthorised persons who engage in a Trade or use Custom House Online with the use of the Customer Password, have entered into Custom House Online. These records will be conclusive and binding on the Customer or any other person in any dispute or legal proceeding as the best evidence of the Customer’s Custom House Online Trades in the absence of clear proof that Custom House's records are erroneous or incomplete.

Custom House is not responsible and shall not be held liable to the Customer for any payment that Custom House makes pursuant to incorrect settlement or delivery instructions given by the Customer to Custom House, including when said instructions are given by the Customer or any other person using the Customer’s Password. These records will be subject to Custom House's privacy policies.

10. Set Off

If the Customer fails to make a payment or delivery when it is due under this Agreement or under a Trade, Custom House may, without prior notice, set-off any amount owed by the Customer to Custom House under this Agreement or under a Trade, against any amount owed by Custom House to the Customer, whether or not the amount is owed to the Customer under this Agreement or under a Trade.

11. NO SPECULATION PERMITTED

The Customer may only enter into a Trade for the purpose of hedging the risk of movement in the value of a Currency but not for the purpose of speculation or investment. If Custom House suspects that Custom House Online has been used by the Customer for speculation purposes, Custom House may immediately terminate this Agreement, and Custom House shall be relieved of any obligations set out in this Agreement, including any obligations arising out of any Trade already placed with and accepted by Custom House.

12. GENERAL ADVICE WARNING

The Customer shall be solely responsible for evaluating and selecting the timing and nature of all transactions entered into. The Customer must rely solely on his/her own judgement in determining whether the Custom House Online Services, or any incidental services provided by Custom House, are appropriate for the Customer's purposes. Any information provided to you by Custom House that may constitute general financial product advice does not take into consideration your personal objectives, financial situation or needs. Before acting on any advice provided to you by Custom House, you should consider how appropriate the advice is to your financial situation, needs and objectives. Please also read Custom House’s Product Disclosure Statement, which forms part of these terms and conditions.

13. Information Services and Sources

Custom House believes that its market and other information is reliable insofar that it is independently obtained from information sources and other providers that Custom House believes to be reliable. However, the Customer understands and agrees that Custom House and its information sources do not guarantee, for any particular purpose, the timeliness, sequence, accuracy, completeness or fitness of this information.

Information provided by Custom House and made available through Custom House Online may include views, opinions and recommendations of individuals or organizations. The Customer understands and agrees that the availability of this information through Custom House Online does not constitute Custom House’s endorsement of any such views or opinions. The Customer further understands and agrees that Custom House does not provide professional advice through Custom House Online: information relating to investment, tax, accounting or law, which is included in Custom House Online, is to be considered information only and does in any way not constitute professional advice.

14. Limitation of Liability

14.1 Custom House will not be liable to the Customer for any loss, costs or damages that the Customer incurs as a result of the Customer use of Custom House Online or if Custom House Online or any Custom House Online Services are not available, including, if for any reason, Custom House Online or any or all of Custom House Online Services are not available during its normal hours of operation.
Without limiting the generality of the foregoing, Custom House will specifically not be liable: for communication malfunctions that affect the accuracy or timeliness of messages or instructions between the Customer and Custom House and/or which prevent messages from being transmitted in whole or in part; if the Customer makes errors, however careless, while entering information when using Custom House Online; if any person fails to log off a personal computer and an unauthorised Trade is entered into using Custom House Online; if, for any reason, Custom House Online cannot be accessed by the Customer, if Custom House Online does not function or is not available; or for any errors in/or malfunction of software.

14.2 Custom House will not be responsible for any loss, damages or injury suffered by the Customer by reason of any act or omission that occurred in the course of or in connection with the operation of any Electronic Access Device. Should inaccurate exchange rates (as determined by Custom House acting reasonably) be posted on Custom House’s website by us, such rates may not be honoured by Custom House, in our sole discretion.

14.3 Custom House’s liability to the Customer and anyone claiming through the Customer hereunder for a breach this agreement by Custom House shall be limited to the foreign currency value of the Order relating to the claim, determined as at the Value Date.

14.4 NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE CUMULATIVE AGGREGATE LIABILITY OF CUSTOM HOUSE UNDER THIS AGREEMENT SHALL BE LIMITED TO A MAXIMUM AGGREGATE IN DIRECT DAMAGES SUFFERED IN THE AMOUNT AS CALCULATED IN SECTION 14.3 ABOVE. IN NO EVENT SHALL CUSTOM HOUSE, OR ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE UNDER ANY THEORY OF TORT, CONTRACT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR LOST PROFITS, PUNITIVE, EXEMPLARY, SPECIAL, INCIDENTAL, INDIRECT, CONSEQUENTIAL OR SIMILAR DAMAGES, EACH OF WHICH IS HEREBY EXCLUDED BY AGREEMENT OF THE PARTIES REGARDLESS OF WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Service Modifications and Interruptions

Custom House may modify Custom House Online and/or Custom House Online Services at any time. From time to time Custom House Online and/or some or all of Custom House Online Services may periodically be unavailable to the Customer during its normal hours of operation in order to allow for maintenance and updates or for other reasons. The Customer specifically agrees that Custom House is not responsible for any losses to Customer or any other person resulting from the unavailability of Custom House Online or any of Custom House Online Services.

Custom House will not be responsible for delays or failures in performance resulting from acts beyond its reasonable control. Such acts include but are not limited to, acts of God, strikes, postal interruptions, lockouts, riots, acts of war, epidemics, fire, communication line failures, power failures, equipment or software malfunction, earthquakes or other disasters.

16. Changes to Agreement

Upon reasonable and prior notice to the Customer, which may include communication
via Custom House Online Services, Custom House may amend any provision of this Agreement at any time and the Customer’s continued use of Custom House Online after the date of any such amendment will constitute for all purposes the Customer’s agreement and consent to any such amendment.

17. Termination

17.1 Custom House may terminate this Agreement at any time without notice. The Customer may terminate this Agreement at any time by notifying Custom House in writing. Termination will be effective as of the close of business on the day notice is received by Custom House.

17.2 Subject to 17.3, termination of this Agreement by either Custom House or the Customer will not affect any Trades that were entered into prior to such termination and this Agreement shall continue until all obligations under those Trades have been performed.

17.3 In the event that Custom House is made aware of or has reason to believe any of the following:

    1. that the Customer has provided false or misleading information to Custom House; or
    2. that the Customer has or is participating or has or is assisting in money laundering or terrorist financing; or
    3. that the Customer is being pursued by law enforcement and/or regulatory agencies; then Custom House, at its sole discretion, may terminate this Agreement immediately, and Custom House shall be relieved of any obligations set out in this Agreement, including any obligations arising out of any Trade already placed with and accepted by Custom House.

18. Post Termination.

Subject to s. 17.3, within two (2) days of termination, each party shall pay all amounts due, and the Customer will dispose of all materials received from Custom House as per Custom House’s written instructions. Duties of payment, delivery, and destruction of materials shall survive termination of this Agreement.

19. Notices and Communications of Instruction

In this agreement, written notice means notices shall be in writing and delivered by postal mail, courier, email, or fax to the address, fax number, or email address described below. Notice will be deemed effective upon receipt and, in the case of faxes, if the form is legible. Should a delivery or transmission be received on a non-Business Day, receipt shall be deemed to be the following Business Day. Custom House may, at its discretion, rely and act upon telephone, fax and any other electronically transmitted instructions from any person the Customer who Custom House believes, in good faith, to be genuine and authorised by the Customer to give said instructions. Custom House shall not, in the absence of gross negligence or wilful misconduct on its own part, be responsible for reliance on said instructions nor shall Customer House be responsible for failure, delays or errors in the receipt of such instructions and, accordingly, the Customer agrees that Custom House shall have no liability for consequential or special damages in connection thereto.

Address: Custom House Currency Exchange (Australia) Pty Ltd, Level 12, 1 Margaret Street, Sydney, NSW 2000 Australia

20. General

Inurement. This Agreement, including all transactions, shall inure to the benefit of Custom House, its successors and assigns and shall be binding upon the Customer and the Customer’s personal representatives, executors, trustees, administrators, successors and assigns.

Assignment. Any rights that the Customer has pursuant to this Agreement shall not be assigned, transferred, sold, or otherwise conveyed, except with the written authorisation of Custom House. Custom House may, however, assign this Agreement to another party without Notice to the Customer.
Plural. In this Agreement, singular includes plural and plural includes singular.

Agreement Survives Failure of Specific Provisions. If any provision of this Agreement shall be prohibited by or invalid under applicable law, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidation of the remaining provisions of this Agreement.

Conflict. This Agreement comprises the terms and conditions governing the relationship between Custom House and the Customer. If there are different or conflicting terms in any schedule, attachment or other addenda attached hereto, then the terms of the schedule, attachment or other addenda shall govern over the terms in this Agreement.

Entire Agreement. This Agreement, and all schedules, attachments or other addenda attached hereto, constitute the entire agreement between the parties with respect to the use and provision of the Custom House Services, and supersedes and replaces any and all prior or contemporaneous understandings, communications or agreements, written or oral, regarding related subject matter. The parties specifically understand that there are no representations, warranties, guarantees, promises, or agreements other than those set out in this Agreement and all schedules, attachments or other addenda attached hereto.


Headings. Headings in this Agreement are inserted for convenience of reference only and are not intended to limit the applicability or affect the meaning of its provisions.

Applicable Law. This Agreement shall be governed exclusively by the laws of the State of New South Wales and Australia. All Trades made hereunder shall be deemed to have been entered into and to have taken place in Australia at the office of Custom House, in New South Wales, Australia. The courts located in New South Wales shall have exclusive jurisdiction for settling disputes arising from the Agreement and both parties irrevocably submit to that jurisdiction.

This Agreement exists in addition to and not in substitution of any other present or future agreement between the Customer and Custom House.

Names and Marks. At no time shall either party make commitments for, or in the name of, the other party. Except as specifically provided for in this Agreement, neither party will: (a) use the other party’s name or proprietary marks without prior written approval; or (b) represent itself as being affiliated or partnered with, or authorised to act for, the other party.

Compliance with Law. Each party will conduct its activities under this Agreement in compliance with all applicable laws, which may include, but may not be limited to, anti-money laundering and licensing laws. The Customer may be required to provide Custom House with personal information or information concerning its business, which will be kept on record by Custom House in a commercially-reasonable manner. Where required by applicable laws, Custom House shall report transactions pursuant to this Agreement to the appropriate regulatory or law enforcement agent.

Force Majeure. Neither party will be liable for any failure or delay in performance (except for duties of payment of any monies due under this Agreement) due to governmental acts (including currency controls), acts of God, war or civil unrest, acts or omissions of third parties, equipment or power interruption, market or banking conditions, or other circumstance beyond the party’s reasonable control.

Hyperlinks. The Customer understands that hyperlinks or other links featured on Custom House’s website, which link to third party websites that are outside of control of Custom House, exist solely as a complimentary convenience of visitors to the Custom House website. Custom House does not review, monitor, endorse or control these third party websites and therefore is not responsible for their content. The Customer agrees, as an experienced user of the world wide web, that it uses the Internet at its own risk and that Custom House is not liable for any losses and damages resulting from, or in consequence of, the Customer following a link to a third party website which is posted on Custom House’s website.

Computer-Related Losses. The Customer agrees that Custom House shall not be responsible or liable to Customer or any third party for any computer-related problems caused, directly or indirectly, by any breakdown or failure of Custom House’s transmission or communication system, an electrical power outage, or any other cause beyond Custom House’s control or anticipation, including but not limited to delays in transmission of data or information and/or computer viruses, which problems result in losses, damages, claims (third party or any claims), costs or expenses, including attorneys’ and any other fees.

21. Action To Execute Agreement

By clicking the Submit button directly below this window, the Customer confirms that representations and warranties included in the Agreement are true and that the Customer accepts this Agreement in its entirety, including all of its terms, conditions, representations and warranties and the Privacy Policy of Custom House that form part of this Agreement.

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